
Messenger Reservation Automation
n8n automation case study
A two-workflow reservation system that turns Messenger conversations into structured, trackable bookings. It answers common inquiries, guides guests through a reservation session, records each decision in Google Sheets, and sends status updates through the Meta Graph API.
- Separates inquiries from reservation intent before doing any AI-assisted extraction, keeping straightforward paths fast and predictable
- Supports new reservations, cancellations, and pending submissions while preserving conversation state between messages
- Watches reservation status changes, routes confirmed and declined outcomes, and records when each notification is sent
- n8n
- Meta Messenger
- OpenAI
- Google Sheets
- Graph API
- Workflow Automation

